Audit first. Fixed price after that.
Every engagement starts with a $500 audit, so you know what's wrong and what it costs before anything larger starts. The quote is the price.
Engagement models
Four steps. Most clients take them in order.
Production-readiness audit
$500
5 business days
We go through your code, data and integrations and tell you what's actually wrong, what it costs to fix, and what we'd leave alone.
We start with read-only access to your code, hosting and the systems your data moves between. Within 5 business days you get a written findings document: what's broken, what's at risk, what's fine, and a prioritised fix list with a fixed quote. If you go ahead within 30 days, the full $500 comes off. If you don't, the document is yours to use with anyone.
- Written findings document
- Prioritised fix list
- Fixed quote for the work
- Read-only access only
- Credited in full if you go ahead within 30 days
First fix
$1,500 – $3,000
Fixed price
The top item from your audit, fixed on its own. No commitment to anything larger.
A contained piece of work with a clear boundary, usually the problem costing you the most right now. At handover you get the fix, documentation, and a short walkthrough. If anything we fixed breaks within 30 days, we fix it again at no charge.
- One problem, fixed scope
- Fixed price and fixed timeline
- Documented at handover
- Fixed free if it breaks within 30 days
Project
From $6,000
Timeline fixed in the quote
Fix, finish, build, or all three. Scoped from the audit, so the price is known before anything starts.
Integrations, catalogue systems, portals, rebuilds and finishing work someone else started. Scope, price and timeline are fixed before we begin. You get a written update every week. Payment is 40% to start, 30% at the midpoint, and 30% on handover.
- Fixed scope, price and timeline
- The $500 audit comes off
- 40% to start, 30% at midpoint, 30% on handover
- Full documentation and handover
- Anything we built that breaks within 30 days is fixed free
Ongoing development and support
From $1,200/mo
Three-month minimum
Agreed hours every month for changes, new features and whatever comes up, plus monitoring so problems get caught early.
The same people every month, working from what we already know about your setup. The hours cover small changes, new features, fixes and updates, plus monitoring and integration health checks so issues get caught before a customer notices.
- Monitoring and integration health checks
- Unused hours roll over one month
- Three-month minimum, then monthly
- 30 days' notice to cancel
The quote is the price. If the agreed scope takes longer than we estimated, that's ours to absorb, not yours. Changes you ask for are quoted and agreed in writing before we start.
Support plans
Two monthly sizes. Pick the one that matches how much changes on your side each month.
Essential
$1,200
/month
20 hours
For: Stable systems that need regular care and small changes
- 20 development hours per month
- Monitoring and integration health checks
- Reply within one business day
- Unused hours roll over one month
Standard
$2,400
/month
40 hours
For: Businesses adding features and fixing things every month
- 40 development hours per month
- Monitoring and integration health checks
- Same-day response on production issues
- Unused hours roll over one month
Need more than 40 hours a month? We'll quote it. Both plans have a three-month minimum, then run month to month with 30 days' notice.
Larger work
If the audit shows more than one project's worth of work, we split it into phases. Each phase has its own fixed scope and price, agreed before it starts, so you're never committed to more than the next step.
Not sure which is right for you?
Audit if
Something isn't working and you want to know what it is and what it costs before committing to anything.
First fix if
You already know the most urgent problem and want it fixed on its own.
Project if
You have an integration, catalogue, portal, or half-finished system that needs doing properly.
Support if
Your systems are working and you want someone who knows them to keep them that way.
Pricing FAQ
Why do you charge for the audit?
Because it's real work. We go through your code, data and integrations properly, and you get a written document you can use with anyone. If you go ahead with us within 30 days, the $500 comes off.
What if the work takes longer than you quoted?
Then that's on us. The quote is the price for the agreed scope.
What if we want to change the scope?
Changes are quoted and agreed in writing before we build them, so the original price stays intact.
Can we skip the audit?
Only if the work is small and clear enough to quote from a call. For anything touching your integrations or data, the audit is how we give you a price we'll stand behind.
What happens if something breaks after handover?
Anything we built or fixed that breaks within 30 days is fixed at no charge.
Can we change support plans?
Yes. You can move between Essential and Standard from the next billing month.
How do we cancel support?
After the three-month minimum, give 30 days' notice. No penalties.
Tell us what isn't working
We'll reply within one business day and suggest a 15-minute call if it looks like a fit.